Organizations world-wide are implementing procedures to help address the dynamic and serious situation associated with the COVID-19 pandemic. The health and safety of our employees, their families, our customers and visitors continues to be the main priority of our Management team.
On a daily basis, we are receiving and reviewing local, state and federal government mandates and suggestions as it pertains to travel, domestic/international business practices, and social/networking events. We expect more suggestions and policies to continue to evolve in the coming days and weeks.
We have implemented in our operations the highest possible level of effectiveness following the local governmental indications, for the health and safety of our employees and the community. Please note:
- We will establish a crisis management team which is monitoring the situation daily, and steering prompt and effective responses. Members are R. Charles Murray, Stuart Murray, Robert Libera, Karena Thomas, Sandra Murray, Sean Reed, Rick Hinkson and Lisa Eding.
- We will introduce measures to ensure minimum distances among people indicated by the authorities and a lower occupancy rate in the plants/offices/cafeteria will be implemented. Lunch time will start from 11.00 am to 2.00 pm in 30 minute periods. Supervisors please plan staff lunch periods so the cafeteria is not overloaded. All meetings are to be in the large meeting rooms where staff can space themselves out and not be close to someone.
- We are actively collaborating with our vendors to monitor their situation and ensure minimum possible impact on material delivery
- We are leveraging all technological tools to collaborate with our people, our customers and partners around the world. Brand Managers will be in contact with our 25 partners.
Effective immediately, our employee travel policy has been temporarily amended to only permit essential business travel. All scheduled maintenance, service, and/or installation is considered essential travel and we will honor customer requests and continue to support them.
We are also strongly recommending to our employees to opt for a video communication application such as Skype or Cisco Meeting where applicable to talk with customers or vendors. Please keep in mind our Customer Service 24 hour Remote Assistance will be used more and that allows our plant personnel or service technician to video chat with customers to troubleshoot our equipment.
The COVID-19 pandemic situation is unexpected, very serious and needs to be managed in accordance with governmental indications, nevertheless we are working to minimize the potential impact on our customers’ and our business by taking any possible action to reconcile all the different aspects of this complicated and ever evolving challenge.