PPiT Service & Support

Our pledge at PPi Technologies Group is to consistently provide superior quality service. We strive to establish life-long, valued relationships with all our customers, and to be the partner-of-choice for packaging solutions. Our commitment to the customer extends long after installation is complete.

In addition to the free 24/7 remote technical support via telephone/Skype/Facetime/ZOOM/Microsoft Teams, we have a team of seasoned field technicians available for on-site support. Our service department’s goal is to optimize equipment efficiency, recommend preventative maintenance, and educate operators and maintenance staff on maximizing performance.

We support our equipment and customers by stocking over $3 million in spare parts at our Sarasota, FL warehouse. Each of our customers is assigned a dedicated Customer Service Representative to assist with spare part orders, service scheduling, and to act as a single point of contact for all after-sales inquiries.

With headquarters in Sarasota, FL and satellite offices in California, Canada, Georgia, and South Carolina the PPiTG Customer Relations Team is ready to offer you fast and convenient service beyond your greatest expectations!